Refund & Return Policy

Customer satisfaction is important to us. If you are not satisfied with your purchase, please review our return and refund policy.

1. Return Eligibility

You may request a return if:

• The product is damaged
  

• The wrong item was delivered
  

• The product has a manufacturing defect
  

Returns must be requested within 48 hours of delivery.

2. Return Conditions

To be eligible for a return:

• Product must be unused
  

• Product must be in original packaging
  

• All tags must be intact
  

• Invoice must be available
  

Products that do not meet these conditions will not be accepted.

3. Non-Returnable Items

The following items cannot be returned:

• Used products
  

• Products without tags
  

• Customized orders
  

• Clearance or sale items
  

4. Refund Process

Once we receive and inspect the returned product:

• Refund will be processed within 5–7 business days
  

• Refund will be issued to the original payment method
  

5. Replacement

If the product is defective or incorrect, we will provide a replacement or refund based on availability.

6. Return Shipping

If the return is due to our mistake (wrong/damaged product), we will cover the return shipping cost.

Otherwise, the customer may be responsible for return shipping.

7. Return Request

To request a return, contact us at:

Email: support@andesilk.com
Phone: +91 96665 99911

Include:

• Order number
  

• Product images
  

• Reason for return