Shipping Policy
We aim to deliver your orders safely and on time.
1. Order Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed the next working day.
2. Shipping Time
Estimated delivery times:
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Within India: 3–7 business days
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International Orders: 7–15 business days
Delivery times may vary based on location and courier services.
3. Shipping Charges
Shipping charges are calculated at checkout based on:
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Delivery location
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Order weight
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Courier partner rates
Sometimes we may offer free shipping promotions.
4. Order Tracking
Once your order is shipped, you will receive:
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A tracking number
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Courier details via email or SMS
5. Delays
Shipping delays may occur due to:
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Weather conditions
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Public holidays
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Courier issues
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High demand during festivals
We appreciate your patience in such situations.
6. Incorrect Address
Please ensure your shipping address is correct.
We are not responsible for delivery failures due to incorrect addresses provided by the customer.
7. Damaged Packages
If you receive a damaged package:
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Take photos immediately
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Contact us within 24 hours
8. Contact
For shipping inquiries, contact:
Email: support@andesilk.com
Phone: +91 96665 99911